Terms and Conditions

If you are planning to shop and/or redeem on Store.cryolife.com.hk  (Hereafter referred as "CryoStore" or "this site") or just browse at Store.cryolife.com.hk , please read these terms and conditions carefully before using this site. By using this website or any part of it, you are indicated that you have read the Terms and Conditions and accept and agree to be bounded by these Terms and Conditions.

1. Registration

1.1. You need to register your account to use some of the services provided on this website. By registering your account, you agree to provide true, correct, up-to-date and complete personal data in any respect. Refusal to provide such information may make it impossible for you to access certain parts of the website, or the company may fail to process any of your applications or requests or to provide you with any products or services. If you are under the age of 18, you must first obtain the consent of the parent or guardian to provide any personal data to the company.

1.2. By using this site, you are agreeing to responsible for all activities performed in your account. You are responsible for the use of any and all accounts, and you are responsible for protecting the security of your account and password.

1.3. If you suspect someone has stolen or used your account without authorization, you must contact CryoStore Customer Service immediately. Although CryoStore will not be liable for any unauthorized use of your account, you may be liable for CryoStore’s or any other person's loss resulting from such unauthorized use.

1.4. The company values the privacy of visitors to this website. Unless other specified, all personal data collected by us will be handled strictly in accordance with the company's privacy policy. The privacy policy is set out at: https://store.cryolife.com.hk/pages/privacy-policy

2. Price

2.1. All prices indicated on this site are calculated in Hong Kong dollars. Unless there is an apparent error, your acceptance of your order will result in your agreeing to pay the price displayed on this website. We will do our best to ensure that all prices shown on this site are accurate, but we cannot guarantee that all prices are correct and we reserve the right to correct any errors.

2.2. The price of the item sold on this website only represents the price when the item information was published. Prices will be adjusted at any time without notice. If the customer has any doubts about the content of the articles published on this site or believes that they have errors or omissions, this site is not responsible for the explanation and does not assume related responsibilities. The prices listed on this site apply only to the online shopping of this site.

2.3. In the event that the price of the goods is incorrectly listed, CryoStore has the right to reject or cancel the order with the wrong price.

3. Exchange of Goods

3.1.  Once an order is accepted, no cancellation, change, return or refund will be accepted.

3.2. CryoStore accepts exchange for any goods defect caused by damaged in the delivery or manufacturing process or the orders do not match the exchange requirements. Any personal replacement requirements will not be accepted and sorry for any inconvenience caused.

*Please refer to Exchange Procedure https://store.cryolife.com.hk/about/policy

4. Disclaimer

4.1. The information on this site is for your general reading only and should not be used as a professional advice. CryoStore makes no representations or warranties, either express or implied, as to the accuracy or completeness of the information contained on this site or its contents.

4.2. Regardless of any circumstances, we do not assume any responsibility, including (but not limited to) information on this site, or any errors or omissions in the content, or responsible for the use of content published, reproduced, transmitted or distributed through this site. Any loss or damage caused.

4.3. CryoStore has no control over the links and content of other pages or information providers for you. We are not responsible for any of these links or their contents, and any links and their contents are provided by their operators and Be responsible for.

4.4. The customer must ensure that the goods will not be used for unsuitable purposes and that he is responsible for taking all necessary skills and care when handling and using the goods. The customer expressly acknowledges and agrees that CryoStore does not assume any obligation or responsibility for any advice or information provided on the goods; CryoStore is not responsible for any inaccuracies or errors in such information. When customers accept goods, they must fully bear the relevant risks.

4.5 CryoStore shall not be liable for any loss or injury arising from transmission delays, failures in the telecommunications network, omissions or delays in processing customer orders, and shall not be liable for any damages or injuries in this regard.

5. Force Majeure

If for any reason of force majeure, including fire, casualties, accidents, natural disasters, laws, orders, declarations, regulations, requirements or regulations of any Hong Kong or Macao Special Administrative Region Government or any other government agency, strike, labor dispute , Labour shortage or shortage of skilled workers, shortage or lack of supply of products or raw materials, delays in transportation, or any other reason beyond our reasonable control, causes CryoStore to be unable to perform its obligations under this site. CryoStore is within the scope of these obstacles. It is not necessary to take any responsibility for this.

6. Amendment

6.1. The Company reserves the right, subject to its absolute discretion, to amend these Terms of Use from time to time. Customers and visitors to this site must regularly read these Terms of Use to learn more about the latest version. By signing in and using this website, you agree to be bound by the latest version of these Terms of Use.

6.2. CryoStore will do its best to ensure that the contents and product descriptions of this website are accurate and complete. CryoStore does not warrant that the content and product descriptions are accurate, complete, current, and accurate; and that product data may be revised from time to time.

6.3. Product image is for reference only.  Actual product and/or some features shown may vary.